Capital One (Europe) plc

Financial Ombudsman decision DRN6729678 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

She wants it to remove the default it put on her credit fileCredit file reporting

In 2012, she had some health problems and couldn’t keep up with the monthly payments on the card.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6729678.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.