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Tesco Personal Finance Limited

Financial Ombudsman decision DRN6724108 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

Mrs H complains that Tesco Personal Finance PLC won’t allow her to have access to her savings accounts using internet banking.Identity checks and access

Mrs H is represented by her son, Mr H, who also has lasting power of attorney (LPA) for her.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6724108.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.