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Creation Financial Services Limited

Financial Ombudsman decision DRN6719207 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

refused to renew her payment arrangement when it expiredTreatment in financial difficulty

rewrite Ms D’s credit card account from January 2012 onwards to reflect that interest has been overcharged to the accountInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6719207.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.