Santander UK Plc
Financial Ombudsman decision DRN6715978 Not upheld
Not upheldoutcome, as published by the Ombudsman
£9,682redress stated in the decision
Tue Mar 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Bereavement and power of attorney
In the Ombudsman’s words
done without her knowledge or consentProduct mis-sold
taken out by her husband (who has since died)Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6715978.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.