Lloyds Bank PLC

Financial Ombudsman decision DRN6713156 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Mr H complains about Lloyds Bank PLC and access to his account records via the telephone.Identity checks and access

In 2014 Mr H had difficulty accessing his telephone banking account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6713156.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.