National Westminster Bank Plc

Financial Ombudsman decision DRN6704052 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

he was upset to learn that NatWest had registered a default against his credit card and current accounts. It was reporting that there was a repayment plan in relation to his loan account only – but that it was consistently two months in arrears.Credit file reporting

In 2011, Mr T and his family faced a crisis and that brought with it some financial difficulties for him.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6704052.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.