Citifinancial Europe Limited

Financial Ombudsman decision DRN6681926 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr H’s credit file was affected and this created further borrowing issues.Credit file reporting

CitiFinancial should pay Mr H £100 for failing to communicate in a timely manner and issue a final responseComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6681926.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.