Santander UK Plc
Financial Ombudsman decision DRN6680150 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr D complains that when he visited a branch of Santander UK Plc he was kept waiting for his appointment and the staff were rude and unprepared. He also complains that he was lied to when he made a complaint.Complaint handling
It is agreed that Mr D had to wait for his appointment. The bank records indicate that the delay was about five minutes and caused in part by a previous appointment overrunning.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6680150.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.