Santander UK Plc

Financial Ombudsman decision DRN6678379 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mrs K’s response to the adjudicator’s view was that the issue of late payment has no bearing on her original complaint which concerned being charged interest at credit card rates on a credit card she no longer uses even though she had asked for the balance to be transferred to a loan account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6678379.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.