National Westminster Bank Plc

Financial Ombudsman decision DRN6664557 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr S complains that National Westminster Bank Plc (“NatWest”) gave him incorrect information when he enquired about making a credit card application.Product mis-sold

So the complaint has been referred to me. ... I have considered all the available evidence and arguments to decide what is fair and reasonable in the circumstances of this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6664557.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.