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Tesco Personal Finance Limited
Financial Ombudsman decision DRN6661329 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
adverse information being recorded on their credit filesCredit file reporting
Tesco has apologised for not calling Mr and Mrs F back despite several requests from them in February.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6661329.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.