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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN6646873 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

remove the late payment markers that it’s recorded on Ms B’s credit file since the beginning of August 2016Credit file reporting

Volkswagen Financial Services accepts that it has made errors in its dealings with Ms B’s voluntary termination of her agreementComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6646873.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.