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Creation Financial Services Limited

Financial Ombudsman decision DRN6633571 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr E complains that Creation Financial Services Limited has not treated him positively and sympathetically regarding arrangements to repay a debt.Treatment in financial difficulty

Reapplying interest in 2008 with the effect that it would potentially take Mr E another 45 years to pay off the debt was not a positive or sympathetic response.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6633571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.