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DTW Associates Limited
Financial Ombudsman decision DRN6631804 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Data and privacy
In the Ombudsman’s words
Miss P complains that DTW Associates Limited (Auto Advance) has treated her unfairly when she experienced financial difficulties.Treatment in financial difficulty
She says she never gave Auto Advance permission to use AS to access her bank account details and feels that data protection legislation was breached.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6631804.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.