Santander UK Plc
Financial Ombudsman decision DRN6629826 Upheld
Upheldoutcome, as published by the Ombudsman
£20redress stated in the decision
Sat Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr W complains that Santander UK Plc is charging interest on his credit card account for a transaction he made.Interest and rates
I think it has, over a couple of days, failed to clearly and simply explain to Mr W what it was doing, or how he could avoid paying any interest.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6629826.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.