Barclays Bank UK PLC

Financial Ombudsman decision DRN6628465 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss G complains Barclays Bank UK Plc treated her unfairly because it didn’t communicate with her about how she was going to pay off her mortgage or give her enough time to pay.Treatment in financial difficulty

Barclays has explained it put a customer care marker on Miss G’s file when she told it she had ill-health. This meant any representative of Barclays who was in contact with Miss G would bear in mind she might have a vulnerability.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6628465.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.