MBNA Limited

Financial Ombudsman decision DRN6627169 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr W has complained that MBNA Limited unfairly defaulted his account and sold it to a debt collection agency.Credit file reporting

He said MBNA had made a number of errors which led to the default being recorded including not communicating clearly with him, or via his preferred methods.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6627169.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.