Sainsbury's Bank Plc

Financial Ombudsman decision DRN6624718 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Sat Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms S complains that Sainsbury’s Bank Plc hasn’t helped her enough since she got into financial difficulties.Treatment in financial difficulty

In January 2018 it passed her to its Customer Priority Team which specialises in vulnerable customers.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6624718.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.