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National Savings and Investments
Financial Ombudsman decision DRN6611586 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr L has also mentioned the poor service he received from NS&I in attempting to resolve the problem, including failed phone calls and missing emails.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6611586.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.