Firms › Secure Trust Bank Plc ›
Secure Trust Bank Plc
Financial Ombudsman decision DRN6606181 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Aug 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
it isn’t clear if Secure Trust recorded any information on Mr B’s credit file. If it did, it should remove any adverse information relating to this agreement from Mr B’s credit file.Credit file reporting
Mr B complains Secure Trust Bank Plc hasn’t allowed him to terminate his agreement for a car he acquired on hire purchase with them in May 2016. He complains the car wasn’t fit for purposeProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6606181.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.