TSB Bank plc

Financial Ombudsman decision DRN6599144 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

I therefore consider that Lloyds TSB should have told Mr T about his rights under the indemnity earlier in the complaint process, and that it should pay him £50 compensation for his time and trouble in pursuing his complaint since August 2012.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6599144.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.