HSBC Bank plc

Financial Ombudsman decision DRN6592502 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr S says he has a visual impairmentSupport for vulnerable customers

HSBC staff were unhelpful and accused him of being rude to members of staffService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6592502.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.