WDFC UK Limited

Financial Ombudsman decision DRN6592299 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Wonga should only have given Mr G the loans it if it had assessed his ability to repay, and decided that they were affordable.Irresponsible lending

Mr G complains that WDFC UK Limited (trading as Wonga.com) gave him incorrect information about writing off loans he had taken out.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6592299.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.