Vanquis Bank Limited

Financial Ombudsman decision DRN6588922 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Aug 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

He wants the interest waived. And a repayment plan formalised.Treatment in financial difficulty

Mr B complains that Vanquis Bank Limited shouldn’t have charged him interest when he was having financial problems.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6588922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.