Jigsaw Finance Limited

Financial Ombudsman decision DRN6586481 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

The Car Finance Company did not collect the car on the agreed date, but following Mr G’s complaint it apologised and offered to pay him £100 as a gesture of goodwill for the inconvenience caused.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6586481.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.