HSBC Bank plc

Financial Ombudsman decision DRN6585032 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs J complains that HSBC Bank Plc delayed making a payment from her account.Payment delayed or failed

But it accepted that it hadn’t always dealt with Mrs J in the manner it should have and she had to call and visit the bank a number of times.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6585032.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.