Santander UK Plc
Financial Ombudsman decision DRN6573963 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr K complains that Santander UK Plc defaulted his account unfairly when he was on a payment holiday and this affected his credit file so it’s hard for him to get credit.Credit file reporting
When he heard back from Santander, it apologised for poor complaint handling and an issue with the way it recorded his address and offered £250 as a goodwill gesture by way of apology for this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6573963.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.