Smart Save Solutions Ltd

Financial Ombudsman decision DRN6571320 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Write to Mr B’s loan provider explaining Mr B didn’t apply for this loan so his credit record can be updated by removing this loan;Credit file reporting

Mr B has complained Smart Save Solutions Ltd applied for a personal loan for him which he didn’t want or ask for.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6571320.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.