Santander UK Plc
Financial Ombudsman decision DRN6558437 Upheld
Upheldoutcome, as published by the Ombudsman
£5,850redress stated in the decision
Thu Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs G’s complained Santander UK Plc won’t refund payments she didn’t authorise.APP scam refund refused
It acknowledged there’d been some delays in handling her complaint and offered her £100 for her trouble and upset.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6558437.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.