Citibank, N.A.

Financial Ombudsman decision DRN6551394 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Fri Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Mrs W complains about the way that Citibank N.A failed to respond properly to various requests made by her representative, Mr H.Complaint handling

Mr H was granted power of attorney over her affairs.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6551394.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.