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National Westminster Bank Plc
Financial Ombudsman decision DRN6550707 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Jan 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Mr H wasn’t happy with the explanations and complained to us.Complaint handling
The estate of Mrs H complains National Westminster Bank Plc failed to notify it that an account remained open and funds had been added.Bereavement and power of attorney
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6550707.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.