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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN6542084 Not upheld
Not upheldoutcome, as published by the Ombudsman
£7,667redress stated in the decision
Tue Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Mr M complains that BMW Financial Services (GB) Limited trading as Alphera Financial Services has treated him unfairly by increasing the sum it requires him to pay upon the termination of the hire purchase agreementTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6542084.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.