Caversham Finance Limited

Financial Ombudsman decision DRN6506418 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Remove any adverse data recorded on Miss E’s credit file in relation to this agreement.Credit file reporting

I find, and BrightHouse appears to accept, that Miss E was given incorrect assurances about the furniture fitting through her doorway. That is a misrepresentation upon which Miss E relied.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6506418.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.