Mobile Money Limited

Financial Ombudsman decision DRN6499167 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

He also says that Mobile Money failed to help when he told it he was experiencing financial difficulties.Treatment in financial difficulty

Mr R complains that Mobile Money Limited mis-sold him a loan because it did not fully assess his ability to repay it.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6499167.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.