Virgin Money plc
Financial Ombudsman decision DRN6467959 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Sat Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mrs M complains that Virgin Money plc charged interest on her 0% credit card.Interest and rates
Virgin Money has accepted it didn’t respond to Mrs M’s complaint and its offered £125 compensation for the delay.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6467959.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.