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Goldman Sachs International Bank
Financial Ombudsman decision DRN6467945 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr K complains about the service he received from Goldman Sachs International Bank trading as Marcus by Goldman Sachs (MGS) when he transferred money from his Santander bank account to his MGS savings account.Payment delayed or failed
Turning to the issue of the broken website link provided to Mr K, I have to agree that this was poor service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6467945.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.