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TSB Bank plc
Financial Ombudsman decision DRN6467138 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
He complains that TSB ought to have recovered the money he sent by way of ‘Faster Payment’ to the sellerAPP scam refund refused
they ought to have checked the account he wanted to send the money to before it was sent, and that he received poor service from his local branch whom he felt were racially profiling him.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6467138.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.