National Westminster Bank Plc

Financial Ombudsman decision DRN6466068 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs D complains that National Westminster Bank Plc hasn’t removed information on her credit file relating to a current account in another person’s name.Credit file reporting

Mrs D says the bank hasn’t removed the incorrect information on her credit file despite telling her it would do on two previous occasions.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6466068.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.