Santander UK Plc
Financial Ombudsman decision DRN6463362 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
the default and the debt have remained on her credit file for longer than they needed to and has impacted on her credit scoreCredit file reporting
Mrs M complains Santander UK Plc misled her over her student bank accountProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6463362.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.