Barclays Bank UK PLC

Financial Ombudsman decision DRN6462511 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Liaise with Miss T to assess whether an acceptable arrangement to pay can be reached.Treatment in financial difficulty

Remove the default recorded for this account on 29 January 2019 from Miss T’s files with credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6462511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.