Vanquis Bank Limited

Financial Ombudsman decision DRN6455217 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr A complains about the way Vanquis Bank Limited has dealt with him over a credit card payment arrangement he entered into.Treatment in financial difficulty

But he’s unhappy with misleading information Vanquis gave him, and the overall way in which the bank handled his situation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6455217.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.