MEM Consumer Finance Limited

Financial Ombudsman decision DRN6453480 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr G told MEM he was no longer employed on 28 October 2014, and that he wasn’t in a position to repay his debt. MEM agreed to allow him more time to repay the borrowingTreatment in financial difficulty

I’ve seen that there were delays in MEM providing information to this service, causing the complaint to take longer to resolve than it should have done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6453480.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.