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Secure Trust Bank Plc
Financial Ombudsman decision DRN6433575 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
it took several months to get to the bottom of thingsPayment delayed or failed
it took too long to respond to him and its’ offer for distress and inconvenience didn’t reflect thisComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6433575.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.