Barclays Bank UK PLC

Financial Ombudsman decision DRN6428524 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

She’s unhappy with the amount she’s spent when trying to obtain this information, and has raised a number of service issues in relation to this matter too.Complaint handling

Ms A complains that Barclays Bank UK PLC (“Barclays”) hasn’t provided her with all the information it’s required to in response to her subject access requests.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6428524.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.