Santander UK Plc
Financial Ombudsman decision DRN6421813 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
I agree with our investigator that Santander could’ve handled this complaint with more sensitivity and understanding when it first received it.Complaint handling
Mrs R has complained that Santander UK Plc asked her to countersign a form to register her power of attorney with it.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6421813.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.