Uncle Buck Finance LLP

Financial Ombudsman decision DRN6418323 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Uncle Buck was required to lend responsibly. It needed to make checks to see whether Mr D could afford to pay back a loan before it lent to him.Irresponsible lending

Mr D has also told us on a number of occasions that he is particularly unhappy that the managing partner of Uncle Buck hasn’t dealt with his complaint and contacted him personally.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6418323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.