TSB Bank plc

Financial Ombudsman decision DRN6413942 Upheld

Upheldoutcome, as published by the Ombudsman

£73,806redress stated in the decision

Fri Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr C, through his parents who are representing him, complains that TSB Bank plc will not refund money he lost, after he fell victim to a scam.APP scam refund refused

I’m not persuaded TSB has treated a vulnerable customer in the way that I’d expect.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6413942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.