HSBC Bank plc

Financial Ombudsman decision DRN6396336 Upheld

Upheldoutcome, as published by the Ombudsman

£9,840redress stated in the decision

Sat Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

HSBC repeatedly told Mr C that there wasn’t a record of a payment being made and that a new payment should be made.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6396336.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.