HSBC Bank plc

Financial Ombudsman decision DRN6384010 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr W complains that HSBC Bank Plc did not do enough to recover money which he had lost to fraudsters.APP scam refund refused

However, I do accept there have been some failings in the service offered by HSBC.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6384010.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.