Casheuronet UK LLC
Financial Ombudsman decision DRN6367685 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Miss C has complained CashEuroNet UK LLC, trading as Quick Quid, is asking her to pay a loan which she didn’t take out.APP scam refund refused
I think it’s fair she’d be seen as vulnerable. I can’t see Quick Quid did anything to help her or take account of her personal situation.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6367685.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.